Terms and Conditions

Welcome to Accurate Cleaners Hounslow. By using our services, you agree to the following terms and conditions. Please read them carefully.

1. Service Provision

Accurate Cleaners Hounslow agrees to provide carpet cleaning, upholstery cleaning, and end of tenancy cleaning services as requested by the client. Services will be performed in a professional manner, in accordance with industry standards.

2. Booking and Cancellation

  • Booking: To secure a booking, clients may be required to provide a deposit or full payment in advance.
  • Cancellation: Clients can cancel or reschedule a service without charge up to 24 hours before the scheduled service time. Cancellations within 24 hours of the appointment may incur a fee.

3. Payment

Payment for services is due upon completion of the work. We accept cash, credit/debit cards, and bank transfers. Late payments may be subject to additional fees.

4. Access and Preparation

Clients must provide access to the property at the scheduled time. Please ensure the area to be cleaned is accessible and free from personal items. Accurate Cleaners Hounslow is not responsible for delays or incomplete service due to lack of access or preparation.

5. Satisfaction Guarantee

If you are not satisfied with the quality of our cleaning, please report the issue within 24 hours. We will re-clean the specific area at no additional cost. This guarantee does not cover stains or damage reported after the initial 24-hour period.

6. Liability

Accurate Cleaners Hounslow is insured and will take the utmost care while on your property. However, we are not liable for pre-existing conditions (e.g., wear, tear, or existing damage). Any claims for damage must be reported during or immediately after completion of the service.

7. Privacy Policy

Your privacy is important to us. Personal information collected during the booking process will be used solely for the purpose of providing our services. We will not share your information with third parties without your consent.

8. Amendments to Terms and Conditions

We reserve the right to amend these terms and conditions at any time. The most current version will always be posted on our website. Your continued use of our services following any changes signifies your acceptance of the new terms.

Contact Us

For any questions or concerns regarding our services or these terms and conditions, please contact us.

Thank you for choosing Accurate Cleaners Hounslow. We look forward to serving you.

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